Refund policy

 

REFUND & RETURNS POLICY

Send It Collective

Last updated: January 15, 2026

1. Made-to-Order Merchandise

All items sold by Send It Collective are made to order through print-on-demand partners. Each product is created specifically for your order once it is placed.

Because of this, we do not hold inventory and cannot accept general returns or exchanges.

2. All Sales Are Final

All sales are final, except in cases where an item arrives damaged, defective, or misprinted.

We do not offer refunds or exchanges for:

  • Incorrect size selection

  • Buyer’s remorse

  • Design preference changes

  • Minor color or placement variations

  • Orders placed incorrectly

  • Shipping delays caused by carriers

Please review sizing charts and product details carefully before purchasing.

3. Damaged or Defective Items

If your item arrives damaged or defective, we’re happy to help.

To request a replacement:

  • Contact us within 7 days of delivery

  • Include your order number

  • Include clear photos showing the issue

Once reviewed and approved, a replacement item will be issued at no additional cost.

4. Shipping Issues

Send It Collective is not responsible for:

  • Delays caused by shipping carriers

  • Lost or stolen packages marked as delivered

  • Incorrect shipping addresses entered at checkout

If a package is returned due to an address error, the customer is responsible for any reshipping costs.

5. Exchanges

We do not offer exchanges at this time due to the made-to-order nature of our products.

If an item qualifies as defective, it will be replaced with the same item and design.

6. Order Cancellations

Orders begin processing shortly after placement.

  • Orders cannot be canceled or modified once production has started.

  • Please double-check your order details before completing checkout.

7. Contact Us

For issues related to damaged or defective items, please contact:
info@pavirtualservicesllc.com 

Include your order number and photos to help us resolve the issue quickly.